MyBuilder Plus Limited

Terms of Business

These terms of business set out the terms upon which MyBuilder Plus Limited (“we”, “us”, “our”, or “MyBuilder Plus”) agrees to provide insurance services to you and contains details of our regulatory responsibilities. Please read them carefully, as they will also be relevant to the contract of insurance that you will enter into with the insurer, if you choose to take out a policy.

By applying for insurance via our website, you agree to these terms and have read and understood the terms and conditions. Do please contact us if you have any questions.

Our contact details are as follows:

Post:
MyBuilder Plus Ltd,
31a Clerkenwell Close,
London EC1R 0AT
Telephone:
020 3871 3315
Email:
support@mybuilder-plus.com

From time to time we may need to update or amend these terms, without prior notice to you, for example if the Insurer has to make any changes to the terms and conditions of the insurance policy.

If in the future you make a new application for cover, it will be the MyBuilder Plus Terms of Business in force at that time, which will apply to that insurance, attached to that product or service, and they may not be the same as these Terms of Business.

1. Who Regulates MyBuilder Plus, and the Insurer

The Financial Conduct Authority (FCA) is the independent body that regulates financial services.

MyBuilder Plus is a trading name of MyBuilder Plus Ltd (Company number: 12063189) with its registered office at 31a Clerkenwell Close, London EC1R OAT.

MyBuilder Plus Limited is an Appointed Representative of 3 Dimensional Insurance Ltd, an insurance intermediary authorised and regulated in the UK by the FCA under the Firm Reference Number 559245 (“3Di”).

The insurer is Hiscox Insurance Company Limited, authorised and registered in the UK by the FCA under the Firm Reference Number 113849 (“the Insurer”) This information can be checked by visiting the FCA website at www.fca.org.uk/register

2. Whose Products do we offer, and what level of service do we provide?

As Appointed Representative of 3Di, MyBuilder Plus acts as an agent of the Insurer in relation to the provision of the MyBuilder Plus insurance product and provides the portal through which a claim may be made. If you decide to purchase this insurance cover, your contract of insurance is with the Insurer.

The MyBuilder Plus insurance product provides insurance cover for your MyBuilder home improvement or repair job (‘the insured contract works’); details of the cover can be found on the MyBuilder Plus website at https://mybuilder-plus.com/build/documents/draft-insurance-policy/v7.html .

We do not offer the products of any other insurer, and as agent of the Insurer we do not offer you advice and we do not make any recommendations in the course of your applying for the insurance; it is your responsibility to ensure that the policy will provide you with the cover which you will need.

If you decide to proceed with your application for insurance, this will constitute your instruction for us to set up the MyBuilder Plus insurance policy on your behalf, which will then form a contract between you and the Insurer.

3. Statement of Demands and Needs

MyBuilder Plus is designed to meet the demands and needs of those who want insurance for the additional costs incurred to finish or rectify building works that are not completed or not completed to a specified standard.

This is not a personal recommendation, nor do we offer advice as to whether this insurance policy is suitable for your needs. You should read the policy documents carefully to determine whether this product is right for you, before you decide to complete your application for cover.

4. Material facts disclosures by you

When completing your application for insurance cover, you must take reasonable care to answer the questions, and in providing complete and accurate information. If you are careless in answering the questions,or make reckless or deliberate misrepresentations of any fact which may affect the terms you are offered, or which otherwise may influence the Insurer’s decision to accept the risk or the terms offered, this could invalidate the insurance cover and mean that claims may not be paid. The disclosure of information not only applies at commencement of your policy, but also at any time during the period of insurance.

5. Documentation

Our aim is to produce documentation and correspondence in a clear and understandable format. In the event of any uncertainty, we would ask you to let us know immediately. Our staff are always happy to clarify the cover provided. Because your insurance is arranged over the internet, it is very important that you check and confirm all the information is correct in the insurance documents which are sent to you, paying particular attention to any declaration made and assumptions agreed with. It is important that you read all the insurance documents issued to you and you are aware of the cover, limits and any other terms that apply. Particular attention should be given to any endorsements or special conditions as failure to comply with them could invalidate your policy or mean that claims may not be paid. If you are in any doubt over any of the policy terms and conditions, please seek our advice promptly.

We recommend that you keep policy documents for as long as a claim is possible under the policy.

6. Changes to your cover

You are responsible for informing us as soon as practical of any changes in your circumstances that may affect the cover provided under your insurance policy; this would include, but is not limited to, any change in the nature, scope or cost of the insured contracted works.

We will aim to deal with any requests to increase or amend cover on the day your instructions are received, or the next working day if a weekend or public holiday. Sometimes changes cannot be processed without obtaining additional information. If additional information is required, we will contact you as quickly as possible. We will confirm changes to your policy, once agreed, in writing. We will also advise you of any extra premiums you must pay or premiums we must return to you.

7. Insurer security

Whilst we monitor the financial strength of the insurers with whom we place business, it should be noted that the claims paying ability of even the strongest insurers could be affected by adverse business conditions. We cannot, therefore, guarantee the solvency of any insurer or underwriter. A liability for the premium, whether in full or pro rata, may arise under policies where a participating insurer becomes insolvent.

8. How premium payment is handled

MyBuilder Plus acts as an agent of the Insurer in collecting premiums, handling refunds and the transfer of claim monies. Premiums received by us will be treated as having been received by the Insurer.

9. Remuneration and Sales

We are paid commission, as agreed with the Insurer, which is based on your total premium, and we will take the commission which is due to us upon receipt of your premium, unless the terms of business between the insurer and us specifies otherwise. Whilst we arrange your insurance policy with the Insurer on your behalf, you do not pay us a separate fee for doing this.

10. Payment arrangement

We collect and hold insurance premiums as an agent of the insurer. Payment of premium is due before cover commences or otherwise as stated under the policy terms and conditions. Failure to pay premiums due will mean your insurance policy might not commence or that it will be cancelled. In the absence of any other agreement, the non-payment of premiums may be taken as instruction to cancel cover. If the premium has been paid but you then make a charge-back, we will only treat the policy as cancelled if no claim has been made; if a claim has already been made then the premium would still be payable, in full.

11. Cancellation rights

As stated in your policy, you have a right to cancel within 15 days from the date that cover is effected under the policy. If you wish to cancel your policy, you should contact MyBuilder Plus directly. If you have not made a claim and if the work specified in your contract has not been started or completed during these 15 days, your premium will be returned in full. If you cancel your policy after 15 days or if the insured contract works have already started, no premium will be returned to you. Note that the insurer may also cancel the policy, but the policy conditions state they will only do so for a valid reason and only after giving you notice in writing, and your premium will then be returned in full.

12. Quotations

Unless stated otherwise in our documentation all quotations provided for new insurances are:

You should be aware that quotations may change or be withdrawn if the information given to us or your insurers in proposal forms or declarations differs from that provided at the time the quotation was issued.

13. Notification of incidents

You are responsible for notifying us as soon as possible of all incidents that may result in a claim under the terms of your insurance policy. You must do so whether you believe you are liable or not. Failure to follow the notification requirements, under the section ‘How to make a claim’ of your policy, may mean your claim is not paid or not paid in full. In presenting a claim, it is your responsibility to do so honestly and to the best of your knowledge by providing complete and accurate information. Only by providing prompt notification of incidents can your insurance company take steps to protect your interests.

14. Claims handling arrangements

Your policy document will give you details on whom to contact in order to make a claim. If this information is not provided, or you require assistance, please contact us. We will then advise you as to what action is required and by whom. You will be required to provide full details of your claim and you will be advised as to how you should do this. We will employ due care and skill if we act on your behalf in respect of a claim.

15. Complaints Handling

We aim to provide you with a high level of customer service at all times, but if you are not satisfied please contact us by the following channels:

Post:
MyBuilder Plus
Ltd, 31a Clerkenwell Close,
London
EC1R 0AT
Telephone:
020 3871 3315
Email:
complaints@mybuilder-plus.com.

A summary of our complaints procedure, that we will follow when responding to a complaint, is available on the MyBuilder Plus website at https://mybuilder-plus.com/complaints and upon request. MyBuilder Plus will look to resolve your complaint in the quickest time possible and we our aim is to write to you with a final response within eight weeks of receiving your complaint. If you are still not satisfied once we have provided our final response (or if we haven’t sent you our final response within eight weeks), you may be entitled to refer the matter to the Financial Ombudsman Service; this must be done within six months of receiving our final response. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if it believes that the delay was as a result of exceptional circumstances.

The Financial Ombudsman Service can be contacted via the following channels:

Post:
Financial Ombudsman Service,
Exchange Tower,
London
E14 9SR
Phone:
0300 123 9 123 or
0800 023 4567
Email:
complaint.info@financial-ombudsman.org.uk

16. Financial Services Compensation Scheme (FSCS)

MyBuilder Plus is covered by the Financial Services Compensation Scheme (FSCS) which is the UK’s statutory fund of last resort for customers of financial services. You may be entitled to compensation from the scheme. Further information is available from the FSCS who can be contacted by telephone on 0800 678 1100 or 020 7741 4100 and by email via their website at: www.fscs.org.uk/contact-us/.

17. Limitation of liability

In the event of any breach of these terms and/or in the event of any representation, statement, act or omission including negligence arising in connection with all contracts between us, then the following provisions set out our entire financial liability (including any liability for the acts or omissions of our employees, agents and subcontractors) to you. Nothing in these terms excludes or limits our liability for death or personal injury caused by MyBuilder Plus’s negligence, or for MyBuilder Plus’s fraud, fraudulent misrepresentation or breach of any regulatory obligation. We will not be liable to you for any losses that you or anyone else may suffer that are not directly associated with either our negligence or failure to provide our services to you in accordance with our agreement.

18. Accuracy of Information (Website Content)

To the extent that the MyBuilder Plus website contains links to third party websites. MyBuilder Plus accepts no responsibility or liability for the content of these websites.

19. Governing Law and Jurisdiction

All quotations and policies that that are provided to you are subject to the law of England and Wales and subject to the exclusive jurisdiction of the English courts unless your policy document states otherwise.

20. United Kingdom Only

The information on our website is directed only at UK residents. The products and services we sell are only available to UK residents.

21. Electronic Communications

During the course of our relationship, we will use e-mail, sometimes attaching further data in electronic form. In communicating with us you accept the inherent risks of this method of communication, which include the risk of interception or unauthorised access, the risk of corruption and the risks of exposure to viruses and other harmful software. Any instructions or communication via e-mail cannot be considered notification to us unless receipt is acknowledged by us; this does not include an automatically generated reply. We have virus-checking systems, but you will still be responsible for checking any e-mail sent to you. You will also be responsible for checking that messages are complete. Should a dispute occur between us, both of us agree that this form of communication represents legal evidence and MyBuilder Plus’s systems represent the definitive record of electronic communications and documentation.

22. Copyright

The words “MyBuilder Plus” and the MyBuilder Plus logo are protected by copyright. The copyright for the material contained in this website is owned by MyBuilder Plus. You may view any part of the MyBuilder Plus website and print a copy of it for your personal use. You may not use, copy or distribute any of the material contained in the MyBuilder Plus websites for any other purpose, nor incorporate or distribute it in any other form or publication.

23. Privacy and Data Protection

MyBuilder Plus Limited is registered with The Information Commissioner’s Office as a Data Controller. We comply fully with the requirements of the General Data Protection Regulations. Any personal data which you submit to us in the course of your use of this website will be processed by us in accordance with our Privacy Policy. Please see our Privacy Policy which can be found at https://mybuilder-plus.com/privacy-policy for full details of how we hold and process any personal data submitted to us by you on your behalf.

24. Entire Agreement

This document and any amendment constitute the entire terms on which we will transact general insurance business with you and no alteration will have effect unless issued or agreed by us in writing.