Making a claim

Where possible we'll try to bring you and your tradesperson back together. If an agreement can't be reached, we'll help you find a suitable replacement professional at no extra cost.

Claim details

We’ll need details of the MyBuilder Plus policy you purchased together with details of what has happened, so make sure you have all the information to hand before you get in touch.

If you haven’t purchased a MyBuilder Plus policy, please contact MyBuilder Customer Service.

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We may also ask you for photos, videos and any related receipts or invoices later on.